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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4970
Experience:  B.Sc. Computer Science with Honors
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I just purchased an hpEnvy7640 printer. Am trying to connect

Customer Question

I just purchased an hpEnvy7640 printer. Am trying to connect my printer to my imac. What site do I use to install the printer app onto my imac?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: iMac
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac iMac 11.2
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a new printer and I need to download the printer app in order to proceed to connect my new printer to he imac
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not at this moment
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

What Operating System (OS) is running on the computer?

Customer: replied 2 months ago.
iMac 11.2 MacOS Sierra Version 10.12.2
Expert:  Michelle replied 2 months ago.

let me know if you find any problem installing and printing.

Expert:  Michelle replied 2 months ago.

Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work don't be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.
Rate only when the problem is fixed or you are 100% Satisfied with the answer provided.

Customer: replied 2 months ago.
Hi Michelle,
I am having trouble connecting my printer envy 7640 to my imac, Unable to print from my computer. I have downloaded
envy 7640 software and progressed to section HP Utility-Setup-ENVY7640 series. Am stuck
at Specify device Manually Address Type: IPv4 Address: ?????
Expert:  Michelle replied 2 months ago.

Try to connect the printer using the printer cable and then try.