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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer tells me there is a jam in the rear cover, but

Customer Question

My printer tells me there is a jam in the rear cover, but when I checked there is nothing. How can I fix this?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MX 512 I'm not sure how old it is since I got it second hand
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: This just happened today, i tried to print something
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you :)
Submitted: 4 months ago.
Category: Printers
Expert:  Michael Hannigan replied 4 months ago.

Hello. My name is Michael. I can help you with your question. Usually, by that it's referring to the transfer unit.

I will attach a picture.

Let me know if you find the problem there

Customer: replied 4 months ago.
I have done that and still tells me there is a jam
Customer: replied 4 months ago.
Is there any other way I can fix the printer?