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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8996
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Epson printer WF-3620 Model C481D Serial # SEDY097228,

Customer Question

Epson printer WF-3620 Model C481D Serial # SEDY097228
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Purchased 2-4-2015 OfficeMax Surprise, AZ
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I called in Nov. but didn't have time to send receipts before leaving for the holidays. Need info on where to send receipt. Was told the printer would be replaced. PC Dell
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was given an error warning and the tec that I talked to at the time had me run through some tests and concluded I needed a new unit and I was to send the old one back.the issue started in Nov.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just where to I send the sales receipt and print info
Submitted: 3 months ago.
Category: Printers
Expert:  Robert M. replied 3 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 3 months ago.

you would have to call epsons return and exchange hotline

1 (800) 444‑1527

they are only open during normal business hours. starting 6 am pacific time monday

M‑F 6am‑ 8pm PT
S 7am‑ 4pm PT

If that works for you i would really appreciate if you would give me a good rating. I would love to tell you where to send it, but you need an RMA number etc and sending it without having all the information confirmed by epson would be a mistake.

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