Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. Please click the link below to locate an updated driver. Please choose the correct version for the particular computer that you are trying to connect the printer to.
You may need to uninstall the current version that is on the MAC that you are having trouble with. Here's how:
1. Choose Apple menu > System Preferences, then click Printers & Scanners.
2. Select your printer or scanner in the list of devices, then click Delete (–) to remove it from the list.
3. Follow the steps to add your printer again.
4. If the issue persists, Control-click anywhere in the list of devices in Printers & Scanners preferences. Then choose “Reset printing system” from the shortcut menu that appears.Resetting the printing system causes all printers and scanners—including their queues, jobs, and custom settings—to be removed from Printers & Scanners preferences.
5. Follow the steps to add your device again.
If you find that you still have difficulty after that...try resetting the printer itself.
1 - Turn off the machine.
2 - Make sure that the front cover is closed and the power cord is plugged in.
3 - Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up, and then the Status LED turns off.
4 - Release Go. Make sure that all the LEDs turn off.
5 - Press Go six times. Make sure that all the LEDs light up to indicate the print server has been reset to its factory default settings. The machine will restart.
Please give this a try and let me know the results. If this resolves your problem, would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. If you need more help, please let me know. I am committed to working with you until your problem has been resolved. Your complete satisfaction is my goal! Thank you!
What version of the MAC OS is o the computer that you're trying to connect the printer to?
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”.
You will need to download and install the printer driver and software package for the printer. Please click the link below to locate an updated driver. Please choose the correct version for the particular computer that you are trying to connect the printer to.
After you've downloaded and installed it you should be able to use the printer. Please let me know if for some reason that doesn't work. Thank you!
I'm really sorry to hear that. Unfortunately, I have no further suggestions for troubleshooting. I will opt out and open it to other experts in the hopes that someone else can help. You'll be notified as soon as another expert picks it up. They will be able to see our entire conversation so there will be no need to repeat anything. Have a good evening!
you should be able to add the printer to the wifi network through the menu on the printer
have you tried that or do you need instructions ?
once you have done that it should show up in apple / preferences / printers when you press the +
you can also add it manually by the ip address which you can get from the printer menu by printing a network configuration page.
i see what you mean
you may have to borrow another computer just to use the install program to get it on the wifi
or hook it up by usb
i can try to help you get the java working
what is the exact message that you get ?
ok. just offering to do whatever i can to maybe get the new download to work.
If you are happy with using an older mac to get the wifi set up that is great
I hope you will find it in your heart to give me a good rating. Your rating is the only way that i can receive any credit from this site for my efforts
thank you :)