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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17014
Experience:  HNC Computing; Large format and multifunction printer expert
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I had a paper jam and took cate of that now it says Error

Customer Question

I had a paper jam and took cate of that now it says Error Code0x69
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson Precision Core Workforce wf 3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc Where would I find the OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: THis is the first problem I have had I had a paper jam removed the back and pulled the paper out put the back back
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  Electronics Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 5 months ago.

This error code can mean many different things.

If it occurred after a paper jam then the ink cartridges may have gotten disturbed.

Try the following:

1. Power down the printer
2. Open the top and remove the cartridges.

3. Then put the cartridges back into the printer. push all the way in until you hear them click.

4. Then restart the printer.

Please reply back and let me know if that works?

Expert:  Electronics Pete replied 5 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.