Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Do you have installed the cartridges at that time or now?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
You paid for a conversation with a tech but had not replied to any of the information requests that had been sent.
As the prior tech requested: are you using the original cartridges still and if so were they installed 3 years ago, or installed just now?