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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is 3 years old and never used. Now when I try to

Customer Question

my printer is 3 years old and never used. Now when I try to print nothing appears on the paper. I have ink since the printer was never used
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: desk jet 2515
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: forever
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 4 months ago.

Do you have installed the cartridges at that time or now?

Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Customer: replied 4 months ago.
it appears I paid you money for nothing! What a service!!!
Expert:  Nathan replied 4 months ago.

You paid for a conversation with a tech but had not replied to any of the information requests that had been sent.

As the prior tech requested: are you using the original cartridges still and if so were they installed 3 years ago, or installed just now?