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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon MG7760 is only printing half a page, It is six

Customer Question

My Canon MG7760 is only printing half a page
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It is six months old and has only just started doing it
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS Sierra 10.12
JA: How long has this been an issue? What happened right before this popped up?
Customer: started just prior to Christmas
JA: Anything else you want the printer expert to know before I connect you?
Customer: no reason for it to start only printing half a page was fine before
Submitted: 4 months ago.
Category: Printers
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
This seems to be an issue primarily when printing from word. PDF's and invoices print ok.
Expert:  Sudipto replied 4 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 4 months ago.

Please check the print preview from Word and let me know if it looks ok or not?

Customer: replied 4 months ago.
Hi the print preview looks fine all the document is there
Expert:  Sudipto replied 4 months ago.

Thanks, ***** ***** face this problem with all the Word documents or with only particular one?

Customer: replied 4 months ago.
Sorry can't it be fixed without spending any more money?
Expert:  Sudipto replied 4 months ago.

See, remote support is an optional service so, there is no need to use it, if you do not want it. We can try chatting here to solve the problem.