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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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In the middle of a print job, it will stop and an error will

Customer Question

In the middle of a print job, it will stop and an error will pop up on the computer that says "Printer not responding"
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Cannon Pixma MX922 Probably 18 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its doing the same thing from a laptop running Windows 7 and a desktop running windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just the last week or so. Nothing of note happend
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nothing I can think of
Submitted: 3 months ago.
Category: Printers
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you trying to connect this printer over a wireless network, or with a USB cable direct to computer?

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