Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, and thank you for using this service.I will help you now.
Are you getting an error message or flashing light on the printer itself (not your computer)?
Please remove all cartridges. Clean outside with lint free cloth and rubbing alcohol.
Leave all cartridges out.
Plug printer back in after about 1 minute. (still keep cartridges OUT).
Finally reinstall cartridges after warning from printer about them being missing.
This may fix the problem. If not please follow up with me.
Are you getting a message about the CYAN needing replacement?
Sorry, I do not work in billing, but I can assure you that you won't be double charged.
Is the cyan a new genuine cartridge?
If the printer is still throwing an error about the CYAN, then it will likely need to be replaced , preferably with an epson genuine cartridge. If you are refilling or using remanufactured cartridges, this can often cause problems with the printer recognizing. To answer your previous question, no you can't "bypass" a cartridge not being recognized. You can try to click OK or CANCEL on the printer, but if it won't clear, or you can't make it clear via procedures like we previously tried, then the printer won't allow printing. This is the case for most inkjet printers.
If this is a brand new cartridge, and genuine, I'd simply return it for a new one. If you are using genuine ink, there should never be a need for any troubleshooting procedures to make things work, and it is rare for a genuine cartridge to be bad out of the box. Replacing will almost certainly solve the problem, unless the printhead has some sort of damage. This is why I suggested earlier to clean , and inspect. I'd recommend you do this again too. Use compressed air if you have it. Take a close look at the contacts on the cartridge, and where they mate with the printhead. Carefully clean cartridge and printhead. If you can remove printhead (release lever), do that as well, and clean , and replace.