How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask technicalcat Your Own Question
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 1945
Experience:  20 years experience. B.S. Computer Science
65369237
Type Your Printers Question Here...
technicalcat is online now
A new question is answered every 9 seconds

My WF2630 will not recognize the cyan cRtridge and won't let

Customer Question

My WF2630 will not recognize the cyan cRtridge and won't let me print at all unless all four cartdriges are in. Surely there's a way to just use black ink??
Submitted: 2 months ago.
Category: Printers
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you getting an error message or flashing light on the printer itself (not your computer)?

Customer: replied 2 months ago.
Just "replace cartridges Y M C"
Customer: replied 2 months ago.
it's on the actual printer
Customer: replied 2 months ago.
Also all four cartridges are brand new and the appropriate ones- 220 and 220XL
Customer: replied 2 months ago.
I've tried both
Customer: replied 2 months ago.
Are you still there??
Expert:  technicalcat replied 2 months ago.

Please remove all cartridges. Clean outside with lint free cloth and rubbing alcohol.

Unplug printer.

Leave all cartridges out.

Plug printer back in after about 1 minute. (still keep cartridges OUT).

Finally reinstall cartridges after warning from printer about them being missing.

This may fix the problem. If not please follow up with me.

Customer: replied 2 months ago.
If it doesn't work and I have to follow up with you, will I be charged again?
Customer: replied 2 months ago.
It did not work.
Customer: replied 2 months ago.
I need to know if I will be charged again. If so, I do not want an answer.
Expert:  technicalcat replied 2 months ago.

Are you getting a message about the CYAN needing replacement?

Customer: replied 2 months ago.
it is completely full
Customer: replied 2 months ago.
Will you plz answer my question about charges?
Expert:  technicalcat replied 2 months ago.

Sorry, I do not work in billing, but I can assure you that you won't be double charged.

Is the cyan a new genuine cartridge?

Customer: replied 2 months ago.
It is
Customer: replied 2 months ago.
Is there a way to just print in black only? I've changed it to black/gray scale, but no luck.
Expert:  technicalcat replied 2 months ago.

If the printer is still throwing an error about the CYAN, then it will likely need to be replaced , preferably with an epson genuine cartridge. If you are refilling or using remanufactured cartridges, this can often cause problems with the printer recognizing. To answer your previous question, no you can't "bypass" a cartridge not being recognized. You can try to click OK or CANCEL on the printer, but if it won't clear, or you can't make it clear via procedures like we previously tried, then the printer won't allow printing. This is the case for most inkjet printers.

If this is a brand new cartridge, and genuine, I'd simply return it for a new one. If you are using genuine ink, there should never be a need for any troubleshooting procedures to make things work, and it is rare for a genuine cartridge to be bad out of the box. Replacing will almost certainly solve the problem, unless the printhead has some sort of damage. This is why I suggested earlier to clean , and inspect. I'd recommend you do this again too. Use compressed air if you have it. Take a close look at the contacts on the cartridge, and where they mate with the printhead. Carefully clean cartridge and printhead. If you can remove printhead (release lever), do that as well, and clean , and replace.