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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16550
Experience:  HNC Computing; Large format and multifunction printer expert
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Error message Oxc19aOO23, HP Officejet Pro 6835, Windows 7

Customer Question

Error message Oxc19aOO23
JA: Just to clarify, what's the exact make and model of your machine?
Customer: HP Officejet Pro 6835
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 7 and PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was printing this morning and suddenly it quit printing and gave me that message
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

This error code is usually caused by a print head issue.

To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now.

Let me know if that works?

Expert:  Electronics Pete replied 2 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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