Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
May I know the exact model number of your computer? E.g. MG2120
No. The model number. E.g. Pixma MX410
Please check the printer thoroughly. E.g. MG2120, MX410, MP345
Please watch the video in the link below and try following the instructions.
Please try it and let me know if you are not able to do that.
Do you have a printer USB cable with you?
The cable you hook in to the computer and printer. Both ends are slightly different.