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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 32055
Experience:  Printer and scanner problem resolver for over 15 years
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The paper is stuck in the machine and I can't get it out,

Customer Question

The paper is stuck in the machine and I can't get it out
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: oixma mx470
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: just making a copy not from the computerthe machine said it was the wrong size paper but it is the same size tried again it got stuck in the machine and it won't pull out.
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened wrong size paper question
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thank you
Submitted: 9 days ago.
Category: Printers
Expert:  Richard replied 8 days ago.

Hi there and welcome

Can you still see the paper in the printer?

Please let me know

Customer: replied 8 days ago.
Just a little bit in the back of the mahine
Expert:  Richard replied 8 days ago.

Thanks

Use some pliers and with the machine powered off, pull on the paper and try to get it out of the printer

Are you able to remove it this way?

Customer: replied 8 days ago.
No I can't remove it it's stuck
Customer: replied 8 days ago.
My husband has the card and he is at the store He should be back shortly
Expert:  Richard replied 8 days ago.

can you follow the steps here to try to remove it

https://www.youtube.com/watch?v=qCv5sv9gXKM

Tell me if you can remove it when doing these steps please