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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is not responding to prinking from website, 7520

Customer Question

My printer is not responding to prinking from website
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 7520 photo smart. Approx 3-4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 2010
JA: How long has this been an issue? What happened right before this popped up?
Customer: don't remember
JA: Anything else you want the printer expert to know before I connect you?
Customer: My keyboard does not enter certain numbers and the left shift is not working
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.

RE the keyboard problem:
Is your computer a laptop/notebook, or is it a desktop model ?

RE the printing problem:

Is there a problem with printing anything else, e.g. from a Notepad document, from MS Word, from PDF viewer, etc. ?