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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It just stopped scanning, 2 years old MG 5460, pc, Just now

Customer Question

it just stopped scanning
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: 2 years old MG 5460
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just now nothing happened it seems to have stopped scanning in the machine itself
JA: Anything else you want the printer expert to know before I connect you?
Customer: Oh yes iI cant get it to work with wifi as well that just stopped as well
Submitted: 5 months ago.
Category: Printers
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.

Customer: replied 5 months ago.
I AM ONLINE NOW! I also paid twice and I want one of the transactions refunded at least as no one has replied to my problems
Expert:  Michelle replied 5 months ago.

you will get a refund for the second one.

Expert:  Michelle replied 5 months ago.

how is the MG 5460 connected to the computer?

Customer: replied 5 months ago.
it is connected with the cable at present
Expert:  Michelle replied 5 months ago.

Uninstall the printer driver completely and then restart the computer unplug the usb cable from the printer and the computer before remove the driver software completely.

Customer: replied 5 months ago.
How do I uninstall the printer completely
Expert:  Michelle replied 5 months ago.

From the add/remove programs in the control panel.

Customer: replied 5 months ago.
when Remove and restart the computer will I still be connected to you ?
Customer: replied 5 months ago.
I cant find it in the 'UNINSTALL"list of programs
Expert:  Michelle replied 5 months ago.

are you in add/remove programs in the control panel?

Customer: replied 5 months ago.
I am in "Uninstall Programs" (Programs and Features)
Customer: replied 5 months ago.
if I go into "devices and printers" and click right on the printer it says remove is this what you mean ?
Expert:  Michelle replied 5 months ago.

no that is not the one i am asking, in add/remove programs you will see the printer software installed you need to remove it from there.

Customer: replied 5 months ago.
I am in Control Panel and there is no Ad d or Remove program listed as such is it under a different title??
Expert:  Michelle replied 5 months ago.

do you see programs and features icon?

Customer: replied 5 months ago.
that is what I said earlier on In Programs and Features but htere is no icon for the Canon Printer
Expert:  Michelle replied 5 months ago.

i am sorry i never asked you to look for the icon on the printer its on the computer control panel.

Customer: replied 5 months ago.
that is what I am talking about I am on the computer .. in programs and features looking for the icon for the printer isnt that what you mean >?
Customer: replied 5 months ago.
I am looking at the top title "UNINSTALL A PROGRAM" WITH A HUGE LIST OF PROGRAMS BUT THE PRINTER IS NOT ON THE LIST
Expert:  Michelle replied 5 months ago.

correct you are in now look for Canon programs and uninstall all one by one.

Customer: replied 5 months ago.
that is what I have been saying there is no Icon for Canon Programs I have gone through the list several times
Customer: replied 5 months ago.
I did unplug it then replugged it should I restart the computer
Expert:  Michelle replied 5 months ago.

yes you need to restart the computer after removal.

Customer: replied 5 months ago.
But it isn't in the list to be removed this is what I have been saying all the time
Customer: replied 5 months ago.
OK I have restarted how do I reinstall the printer and will it be able to scan again and also work with WIFI?
Expert:  Michelle replied 5 months ago.

let me know the version of windows you have on the pc

Customer: replied 5 months ago.
windows 10

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