Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
Hold the Windows and Press X
Choose Command Prompt (admin)
type net stop spooler
when it is stopped, type net start spooler
press enter after each command.
that should do the spooler reboot, but i dont think problem is originating from spooler, it is something else which is why i sent the remote request to troubleshoot it. but if it is the spooler issue, then it will be resolved with the restart command.
You needed to choose Command Prompt (admin) not the one without admin.
I know this issue is not an easy one to resolve. Do you want me to do remote assistance or do you still want it troubleshooted here?
Remove all the instances of this printer and uninstall its software from programs and features, disconnect it from the wifi and reconnect it, then re-add it using the printer software which can be downloaded from the manufacturer's site.
You're Welcome - this will take time so let me know if you run into any issues and i will respond here :)