Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
I am user of this site just like you, so I don't have any insight into your account.
What is the make and model number of your copier/printer?
What problems are you experiencing with it?
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.