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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have just had a new modem router installed. My Brother

Customer Question

Have just had a new modem router installed. My Brother MFC-9335CDW does not seem to be connected
JA: What's the make/model number of your printer? How old is it?
Customer: Brother - MFC-9335COW It was installed in May 2016
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Samsung
JA: How long has this been an issue? What happened right before this popped up?
Customer: New modem installed on Friday - when have tried to print the printer says it is Offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thank you
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.