Hello my name is ***** ***** I'd be happy to assist you. Does it say offline on the printer control panel or on your computer?
Sounds like a simple issue to fix. I can remote into your PC and probably fix it for you.
Is that ok with you?
Yes we can work on it tomorrow. It won't take long to fix it. Maybe 5 minutes. Just let me know when you are ready. It won't cost any more than you've already been told.