How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8963
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

This is the 3rd time i have tried to get help in the last

Customer Question

this is the 3rd time i have tried to get help in the last 20min. I don't understand what you want from me. I have put in my visa number and password ***** times
JA: What's the make/model number of your printer? How old is it?
Customer: 1 yr mx922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: what do u mean operationg system
JA: How long has this been an issue? What happened right before this popped up?
Customer: it ran out of black ink...i put in a new black ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: are u going to ask for my visa number again>?
JA: No. I'm the Printer Technician's Assistant.
Customer: i want to know how to get the black ink cartrige out they will just ask for my visa number again
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 2 months ago.

there is a little locking clip in front of the cartridge that you have to push in

then the cartridge pulls up and out.

this page has a little video on it that shows exactly how.

http://ugp01.c-ij.com/ij/webmanual/Manual/M/MX920%20series/EN/BG/Bg-Ink1000.html