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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17933
Experience:  5+ years as Tech
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Paper stuck Model P11102w, 3 years, Mac How do I get the

Customer Question

Paper stuck Model P11102w
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac How do I get the back off get the paper
JA: How long has this been an issue? What happened right before this popped up?
Customer: Heavy paper
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

Click here: http://support.hp.com/us-en/document/c02011343

All of the jam locations are noted with pictures to show you how to remove the back part for the jam.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.