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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MybrotherMFCJ825DW is off line. How do I fix the problem.

Customer Question

MybrotherMFCJ825DW is off line. How do I fix the problem.
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J825DW about4 or 5 years old. We lost all of our phones TVs and computers and AT&T Uverse Tech fixit it all on Monday bu yesterday wen I tried to print it would not work. Says it off line.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Windows 10 pc and a Toshiba
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this week. Although it has happened in the past and I was able to find the info to fix it but not this time.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.
I will help you now.

Are you trying to connect this printer over a wireless network, or with a USB cable direct to computer?