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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have 1 brother MFC-J615W inkjet printer that will not

Customer Question

I have 1 brother MFC-J615W inkjet printer that will not print or copy. I bought a cleaning kit, flushed the tubes and cleaned the printer head 3 times as recommended. Still will not print or copy.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: 3 or 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 3 weeks and I had not printed for about 3 days prior
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

What exactly happens when you try to print?