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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brother 2700 is stuck in fax mode, brother l2700dw; it's

Customer Question

my brother 2700 is stuck in fax mode
JA: What's the make/model number of your printer? How old is it?
Customer: brother l2700dw; it's two months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10; it worked two days ago
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried to print today; and got an error and I powered it down, reset the wireless router. it is set up as a wireless printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you getting prompted to send a fax when you try to print?

Customer: replied 2 months ago.
it says "fax only" on the display
it won't print anything except a test page
Expert:  technicalcat replied 2 months ago.

A remote connection would be the fastest and easiest way to fix/diagnose this problem for you. I sent you an offer for remote services so i can connect and fix for you while you watch and communicate with me. There is a satisfaction guarantee and phone is included if necessary. Would you like remote services?