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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I keep getting a "scaner error" message. It's a Laserjet

Customer Question

I keep getting a "scaner error" message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: It's a Laserjet 3330
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been a while. Sometimes after I unplug and replug it. things are ok. Other times it prints the page I requested and gives me the error message
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Joel Kalman replied 2 months ago.

Hello. My name is ***** ***** I can help you solve your problem. Please give me a few moments to review your problem, and I will get right back to you.

Expert:  Joel Kalman replied 2 months ago.

I am not clear whether your problem is with the printing or the scanning function on your multifunction machine. You have mentioned both in your question. Please explain your problem again.