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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16377
Experience:  5+ years as Tech
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I want to know if the xp-640 Epson printer is supported by

Customer Question

I want to know if the xp-640 Epson printer is supported by windows 7.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: The printer is new. The model is XP-640.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and Windows 7.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am trying to do a wireless installation for the first time after getting the new printer yesterday.
JA: Anything else you want the printer expert to know before I connect you?
Customer: The final connection of the printer is where I am having problems. I seem to be in a loop.
Submitted: 14 days ago.
Category: Printers
Expert:  crash2199 replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 14 days ago.

Yes, the printer works with Windows 7.

Click here: https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-640/s/SPT_C11CF50201

Click on Downloads

Next to Drivers and Utilities Combo Package installer, click on Download

Run the downloaded program and it will walk you through the installation process.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 14 days ago.
I could not download the file you suggested. Should the disk that came with the printer work as well?
Expert:  crash2199 replied 14 days ago.

The disk will work as well.

Expert:  crash2199 replied 12 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.