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technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 1875
Experience:  20 years experience. B.S. Computer Science
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I had to reset my computer so now I have to reinstall my

Customer Question

I had to reset my computer so now I have to reinstall my printer and I'm having trouble. It asked for a pin number and I don't know where to find it. Its a wireless connection
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It PIXMA MX490 and I bought it last July
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Dell windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday I reset my computer so it removed everything and I've been trying for a couple hours today to get the printer installed
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, just need some help
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.
I will help you now.

Do you know the password ***** name of your wireless network?

Customer: replied 1 month ago.
No its ok I got it connected. Thank you
Expert:  technicalcat replied 1 month ago.

Good to hear it's working. If you have any more trouble, please followup with me. Thanks.

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