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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a different printer. It is now the default in Windows

Customer Question

I have a different printer. It is now the default in Windows 10 but not the default in Quicken and not even recognized in Quicken.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is about 6 years old. It is HP Officejet 4500 Desktop.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is HP Envy dv5 Notebook PC.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only an issue now. This computer was my daughter's and was hooked up to her printer and was just now given to me and hooked up to my printer. Did this close to New Year's Eve.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.
I will help you now.

Are you able to print from any other program/application? Is it just Quicken that won't work with the printer?

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