Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Let me know how is the printer connected to the computer?
What Operating System (OS) is running on the computer?
Windows 10 is 32bit or 64bit?
click on stat and select search box type in dxdiag and hit enter.
unplug the scanner from the computer and install the driver from the link given below
plug in the scanner to the usb when system will prompt.
install the driver and connect the scanner.
i am out of ideas and will opt out and open the question