Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Is it asking you to change only one cartridge, or did you replace all of them?
Ok, these toners have electronics in them to keep communication with the printer. If those electronics are bad, it won't work. It's still under warranty, I would exchange it for a new one, and see if the problem clears.