Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
To correct the connection problem with your printer, you need to remove your print server icon, uninstall your printer software, restart your computer, and download and install the latest complete printer drivers from the official manufacturer's website. This must be done on each computer on your printer network. I can show you how to do this in detail. Please let me know when you are ready to continue.