Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Does this happen on prints too, or just copies?If only copies does it happen from the glass and the feeder, or just the auto feeder tray?
Would you be able to possibly scan me a page of what the issue looks like so I can see it more closely?
Thanks for the info and photos,
This is either internal contamination, a bad drum, or a bad fuser/belt unit.
Initially we can do some cleaning,
open it up ,remove the cartridges and drum assembly. Blow the inside out with compressed air.
Then clean the drums by sliding the green plastic tab side to side 5 times.
Put it all back together and run several test prints.
Let me know the results.
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