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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon mg 7120 printer is putting the wrong colors on photos.

Customer Question

canon mg 7120 printer is putting the wrong colors on photos. The printer stood unused for two months, and now the problem. The only new ink cartridges are the yellow and black.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Printer is 1 and a half years old. I switched to a MacBook from a PC. Driver issue???
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Latest OS version. MacBook Pro.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Issue hasn't been long. Started after a period of a couple months of not using the printer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thanks.
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

If you make a copy from the glass (test both black and color modes), how does that come out?

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