Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
No problem. I will opt out.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Your best course of action is to get assistance here online. The sales and service associates at the store are unable to help with this problem, because it involves system test and integration with your home computer network. This is what I specialize in. I can definitely help yo install your printer software properly in place at your home, so that your printer and your scanner will work on your home network. Please let me know when you are online and ready to continue.