How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16559
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

I installed a new ink cartridge 676 XL Pro cyan into my WP–

Customer Question

I installed a new ink cartridge 676 XL Pro cyan into my WP– 4530 printer and the printer is saying it does not recognize the Epson ink cartridge.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: WP 4530, serial number NUBY119547
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have tried a couple new ink cartridges in the last two weeks and get the same message.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not at this time
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

If you put the old cartridge back in again, does the printer recognize it ok?

Expert:  Electronics Pete replied 2 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Related Printers Questions