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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not able to get it set up so it reads my computer, pixma

Customer Question

not able to get it set up so it reads my computer
JA: What's the make/model number of your printer? How old is it?
Customer: pixma mx492
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc. windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just received the printer today. Was trying to connect it. My other printer is malfunctioning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No. Just need it to print. I'm in school and need some papers printed like 2 days ago.
Submitted: 4 months ago.
Category: Printers
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you trying to connect this printer with a wireless network, or USB cable direct to computer?

Customer: replied 4 months ago.
usb direct to computer thru my wireless internet system.Do I not need the usb cable?
Customer: replied 4 months ago.
Okay. Need to know what is an 1871 device. Didn't receive that with this new canon printer.

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