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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer tells me the printer is offline. How do I get it

Customer Question

My computer tells me the printer is offline. How do I get it back online?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is canonMX922, about 1year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Word
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has never been an issue before. I was doing a report & went to print 3 copies & it would not print. It has been several days since I printed anything from the computer.l However I made 2 copies prior to working on the computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Printers
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks