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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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TO INSTALL MY HP OFICE JET PRINTER 8600 PLUS TO MY ALL IN

Customer Question

TO INSTALL MY HP OFICE JET PRINTER 8600 PLUS TO MY ALL IN ONE HP PAVILLION 23COMPUTER
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Are you asking my hp computer orhp printer
JA: No. I'm the Printer Technician's Assistant.
Customer: ok, Model: SN365D3 Serial # SNPRC-1101-01
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: WINDOW 8, hp 23 ALL IN ONE
JA: How long has this been an issue? What happened right before this popped up?
Customer: I HAVE NOT USED THIS COMPUTER TO CONNET TO MY PRINTER. fIRST TIME . tHIS COMPUER IS ABOUT E TO 4 YEARS OLD
JA: Anything else you want the printer expert to know before I connect you?
Customer: i TRIED TO CONNECT BUT THE INSTALLATION ON THE DIVICE WAS FROZEN NOT MOVING AT ALL
Submitted: 2 months ago.
Category: Printers
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you connecting this with wireless , or with USB cable direct to computer?