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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14598
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a 6 month old Canon MG3620 and it is not printing. I

Customer Question

I have a 6 month old Canon MG3620 and it is not printing. I hear the rollers going around but nothing.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I bought it May 16th 2016 and this printer never did that before but I had an older model of this printer and it did the exact same thing so I threw it out and bought this, now I can't afford to get another one I need to get this to work.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc ,windows vista
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 2 weeks. paper got stuck
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 4 months ago.
Category: Printers
Expert:  John replied 4 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Please try to make a copy from the printer itself, if it does not work, make sure there is no paper jammed inside the printer or any other foreign object.

If no luck, then I would call Canon to get a new one for free. As it is less than one year old it should have warranty. Even if you don't have the invoice, they usually replace it, they check the Serial Number to find how old it is.

Please let me know if you have any other question.

Thank you and have a blessed day!

John

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Thank You and I wish you all the best. GOD Blessings!!!

John
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