Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please tell me, when the printer should be feeding paper, does it sound as if it is trying to?
It could be, then, that (depending upon the printer's age and degree of use) that the paper pickup rollers, that swiff the topmost paper sheet off the paper stack, have become slippery with age.
That could be remedied with a cleaning. Here's how to do that sort of roller cleaning
in the problem area where feeding is not happening:
Remove all paper from the machine, unplug it, and open it so as to have access to the rollers in the problem area where feeding is not being done properly.
Take a clean high-quality lint-free rag cloth, moisten it with rubbing alcohol, and rub the rollers firmly all over their paper-contacting surfaces, three times over.
(If the rollers are hard to reach, there is another way to clean them... let me know if that is the case, and I will detail how to do the cleaning.)
Allow 5+ minutes for drying-off, then reload the paper, close up the machine where you opened it up, and then try again.
How does that do, for the problem?
That's too bad.
I suggest that you check as to how the paper is loaded - I presume it is loaded properly and fully into the printer, but it's worth one check to be sure - and then let me know, what paper you are using. Normal Letter paper that has worked before in this printer? I presume.
Then I am sorry to say that you probably have a printer that is 'broken'. It will need either service-repairing, or replacing, for this sort of problem.
(If the printer is less than a year old, measured from its purchase date, it will be serviced for free under warranty of course.)
I'm not sure if you are being charged. I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at
or through Chat or Phone by way of this page:
Thank you for asking your question here at JustAnswer.com.