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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's requesting for user id and password which is not

Customer Question

It's requesting for user id and password ***** is not working when typed in (7654321)
JA: What's the make/model number of your printer? How old is it?
Customer: Just bought it yesterday. ir 2520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from desktop-pc a d running windows 7 64 bits version
JA: How long has this been an issue? What happened right before this popped up?
Customer: the issue started today after connecting to the network by assigning IP address
JA: Anything else you want the printer expert to know before I connect you?
Customer: I want to reset to factory settings that's all
Submitted: 5 months ago.
Category: Printers
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

As you have noticed, assigning an IP address for your printer can cause issues.

Can I connect to your computer to setup the printer for you?

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