Hi! My name is ***** ***** I will be assisting you. Let's get started!
Which Brother model do you have?
It is likely that the printer needs to be setup again.
Click here: http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj470dw_us_eu_as&os=10012
Click on Full Driver & Software Package
Click on Agree to the EULA and Download button
Run the downloaded program to install your printer again.
If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
Thank you for the update.