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crash2199, Technician
Category: Printers
Satisfied Customers: 16843
Experience:  5+ years as Tech
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Printer won't print get message visit,

Customer Question

Printer won't print get message visit, do this kept getting hung up on. Did change ink cartridges in case that was the problem didn't help
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Hpenvy 4500, we use the cartridges sent by hp instant ink
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, tried printing from iPhone with 10.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: We tried to print last night and it wouldn't print we weren't doing anything else
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

The error message to visit HP Instant Ink means that your printer has lost the connection to their server and it will need to be connected again.

Did you install ink cartridges from their Instant Ink program?

Customer: replied 1 month ago.
how do I connect to their server?
Expert:  crash2199 replied 1 month ago.

Click here:

Sign into your Instant Ink account

Does it show your printer as online?

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.