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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16873
Experience:  5+ years as Tech
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Freddy put a new hp black cartridge in the printer and its

Customer Question

hi Freddy put a new hp black cartridge in the printer and its saying can you put cartridge into the slot on the right took it out and put it back a few times and it saying the same on the printers window thanks any help would be welcome
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: about 10 years a have had it
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc laptop windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: when I changed cartridge yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: don't think so thanks
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Please double check to make sure that all of the tape/plastic is removed from the cartridge.

If that does not work, please close the lid and remove the power cord while it is powered on.

Wait 2 minutes

Plug in the power cord and power it on.

Do you still have the error?

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.