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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP 5520 will not scan anymore. I have uninstalled and

Customer Question

My HP 5520 will not scan anymore. I have uninstalled and reinstalled the printer to no avail.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Model is SNPRH-1103 and it is about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It prints ok from my PC but I cannot scan anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened today. I noticed about a month ago when I was scanning some photos that the scans were taking longer than usual. Today it would not work at all
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

What kind of computer are you printing from? What Operating System (OS) are you running?

How is the printer connected to the computer?