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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased a Cannon PIXMa MG2522. It won't printer

Customer Question

I recently purchased a Cannon PIXMa MG2522. It won't printer any documents. Message says Printer Off Line. I have changed all of the Plugs, Rebooted and still noting. I am at wits end, I am 75 years of age and disabled, I really need to have equipment that works. Appreciate your assistance.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Ptinter is about 2-3 weeks old, never done this before.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: OPTtriplexGX 620
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started to day. I have used it, printed Letters and Envelops and material for my book.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have Restarted my computer, all is does when I select print is shoot blank pages, and won't print anything. Message say Printer off line.
Submitted: 1 month ago.
Category: Printers
Expert:  Elgin Vega replied 1 month ago.

Hi, my name is***** will try my best to help you with this request.

Please go to this link to download team viewer

https://www.teamviewer.com/en/

Just install it and open it, give me the ID and password, so I can connect remotely to your computer

Customer: replied 1 month ago.
Clicked on the link, nothing happens.
Expert:  Elgin Vega replied 1 month ago.

dont click the link copy the link and paste in a web browse, like internet explorer, firefox or chrome, then press enter.