Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Unfortunately what you are wanting to do is simply not possible.
This is by design, and all inkjet printers work this way. Even though you only need to print black currently, all of the nozzles are used in normal operation of the printer, including in purging/cleaning operations. If you were to print with the yellow empty, those nozzles would dry out and clog up, leading to them overheating and permanently damaging the printer beyond repair. For that reason, it will not allow you to print with any of the inks empty, they must all be available at all times. You will have to replace that cartridge to print,even just in black.
My apologies for the news.
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Hello, it appears your question is still open.Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.Nathan