How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have been trying for days to scan an single page doc for

Customer Question

I have been trying for days to scan an single page doc for faxing. I have the necessary equipment - internal modem, telephone connection, etc. and have sent several text faxes in the past. The problem is the results of scanning the document results in a document much too large for faxing. I notice while the document is being scanned, it is scanning 5 or 6 pages. All I want is one page the same size as the original. What am I missing in the setup and why is a document being scanned as a photo? Help please.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is a Canon MP620 and at least 10 years old....don't know exactally
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Sorry....running Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has always been an issue since the first time I ever tried to fax a doc of any kind...huge sized output image
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, the only issue is the output size
Submitted: 4 months ago.
Category: Printers
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for you question and the opportunity to assist.

In your Canon scanning software do you have an option to set the document type

of what your are scanning similar to the attachment below?

Customer: replied 4 months ago.
No I am using windows Fax and Scan. The page I get when opening Scan is nothing like your example nor can I copy it to show you
Customer: replied 4 months ago.
If you can fix it remotely that means you should be able to tell me how. If not, cancel this whole process. Like all other scams, you lure folks in with the word "free" very disappointed.
Expert:  Byron replied 4 months ago.

You mentioned you had a Canon you were using so I assumed you were using the Canon software

to send a fax.

Open Windows Fax and Scan. At the top click Tools>>Scan Settings.

The Scan Profiles window will open. You'll see your Canon listed

You may have more than one profile listed.

If you have a Document profile, left click it to turn it blue

and at the bottom click Set as Default.

Let me know the result please.