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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not recognize the usb port on my dell OptiPlex 7040,

Customer Question

it will not recognize the usb port on my dell OptiPlex 7040
JA: Can you guesstimate how old your Dell is? And just to clarify, what's the exact model?
Customer: new dell, 400 IF canon
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Desktop dell windows 7 pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: just setup the workstation and it will not communicate with the PC
JA: Anything else you want the printer expert to know before I connect you?
Customer: no just want it to print
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Do you receive a specific error message?

Customer: replied 3 months ago.
no just an yellow caution sign on the printer when added
Expert:  crash2199 replied 3 months ago.

Do you mean when it is connected? Have you installed the software?