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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get my computer and printer to connect. I have the

Customer Question

Hello John, I can't get my computer and printer to connect. I have the Mac Book Pro and the WIFI is on
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet Pro 6830 2 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It printed one page because I unplugged it and then nothing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I am not a real techie person
Submitted: 14 days ago.
Category: Printers
Expert:  crash2199 replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 14 days ago.

Has it ever worked properly with the Macbook Pro and printer?