How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have obtained two black drums from Supplies Outlet and

Customer Question

I have obtained two black drums from Supplies Outlet and also changed ink and am still getting black lines on my documents. The suggested that I re calibrate the drum & printer. I don't know how to do this. I have a HL-3170cdw printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: the printer is approx. year & half Brother & is a HL-3170cdw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: several weeks - I placed a new black ink cartridge and got 20 copies then it said I was out of ink. I put a new cartridge in then the machine said the drum life needed replacing. So I ordered new ones and replace all 4, that's when I kept getting black lines through my documents
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I know of
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Can you give me the printer serial number please?

Customer: replied 1 month ago.
Serial # U63478E4J395066
Brother Model HL-31C
Printer HL-3170cdw
Customer: replied 1 month ago.
This is more than 24 hrs. & I have still not heard back from the technician - please respond asap. Thank you